Job: Microsoft Dynamics NAV Customer Support Consultant

AVF Consulting, Inc. (AVF) is a full-service Microsoft Gold Certified Partner offering ERP business management applications, POS, portals, and IT solutions. AVF is a leading provider of Microsoft Dynamics NAV, LS Retail, K12 Enterprise and ChargeLogic in the Mid-Atlantic region. Founded in 1986 by a software developer and CPA, AVF prides itself on continual innovation and the creation of new products for the retail, not-for-profit, education and service industries. Our company culture encourages the free flow of ideas and provides opportunities to exercise a diverse array of abilities. We are seeking an experienced NAV Customer Support Consultant to join our dynamic team.


Microsoft Dynamics NAV Customer Support Consultant



The experienced Microsoft Dynamics NAV professional will provide technical product support, training and relationship management for existing clients. The successful candidate will demonstrate a comprehensive understanding of the Microsoft Dynamics NAV product and will possess a functional understanding of generally accepted accounting practices (GAAP). Position requires strong analytical, communication and organizational skills. The Customer Support Consultant resolves existing customer support issues and provides task-related services for development or system modification requests subsequent to the client's initial implementation.



Responsibilities:

Provides customer support, training and account management via phone and web-based Help Desk

Responds to customer support requests; troubleshoots and diagnoses issues to resolve problems quickly

Manages support process to ensure delivery of services are timely, complete and within timeframe estimated

Responds to client task requests involving setup and configuration of application functionality, system modification or development and requests for modification to or creation of reports

Provides data manipulation to correct data processing and posting errors

Interact and communicate directly and frequently with customer

Qualifications:

Bachelor's degree in Information Systems, Accounting, Finance or related field

3-5 years of recent experience with Microsoft Dynamics NAV

Demonstrated ability to learn new product releases and support customized systems

Ability to troubleshoot and resolve support issues

Effective communicator

Some travel to client sites located in the mid-Atlantic area required and occasional overnight trips

Prior customer service experience a plus

Familiarity with not-for-profit accounting practices a plus

Familiarity with C/Side coding/programming, RIM tools and/or data ports a plus