Job: PBX Operator

Department: Hospital Operator Services
Schedule: Regular Full-time
Shift: Day Shift
Hours:

- High school diploma or equivalent is required

- Customer service skills are required

- Experience is preferred
The PBX Operator creates an exceptional first impression of Mercy Medical Center in all interactions. S/He answers calls directed to the Mercy Operator from internal and external callers, within 3 rings as described in the customer service protocol; transfers callers to correct destination; takes and relays messages for physicians appropriately, including digital and/or alpha paging; monitors alarms, process life safety codes and other emergency plans; provides overhead paging services; assists with the provisioning and replacement of pagers and demonstrates the ability to effectively use department hardware and software.

EDUCATION/WORK EXPERIENCE:

Must possess a high school diploma or GED. Two (2) years of switchboard experience preferred. Computer/PC skills; general word processing and keyboard skills, including PC mouse, are required.
SPECIFIC REQUIREMENTS: Must be able to read, write and speak the English language. Spoken English must be easily understandable in person and on the telephone. Possess the ability to make independent decisions when circumstances warrant such action. Possess the ability to communicate and deal tactfully with personnel,visitors, customers, patients, and the general public. Must be able to work harmoniously with other personnel. Must be able to follow written and oral instructions. Must be able to work independently. Must be knowledgable in the use of computers and has keyboard skills.