cuasterisk

Receive alerts when this company posts new jobs.

Contact Center Specialist- Part Time

at cuasterisk

Posted: 10/25/2018
Job Status: Part Time
Job Reference #: 283444
Categories: Other/General
Keywords:

Job Description

  • Xtend: Call Center
  • Grand Rapids, MI, USA
  • Part Time

Position Summary 

The Contact Center Specialist is responsible for providing day-to-day support for all credit union clients & their members. This telephone extensive position reports to the Manager of Contact Center. 

The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented.

This position is part time.

 

Essential Job Functions 

  1. Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.
  2. Initiate outbound calls based on assigned campaigns.
  3. Actively soft-sell credit union products and services by matching product/service benefits to the members' needs.
  4. Monitor all Voice and Email Mailboxes to ensure member requests are processed appropriately.
  5. Evaluate priority of client requests and use the 'Call Escalation Policy' to ensure that critical issues are communicated and resolved. Complete follow-up as necessary.
  6. Perform duties related to special projects and/or testing requests..
  7. Other duties as assigned.

 

Job Qualifications 

  1. Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.
  2. Initiate outbound calls based on assigned campaigns.
  3. Actively soft-sell credit union products and services by matching product/service benefits to the members' needs.
  4. Monitor all Voice and Email Mailboxes to ensure member requests are processed appropriately.
  5. Evaluate priority of client requests and use the 'Call Escalation Policy' to ensure that critical issues are communicated and resolved. Complete follow-up as necessary.
  6. Perform duties related to special projects and/or testing requests..
  7. Other duties as assigned.