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Baltimore help desk Jobs

There are 2,413 help desk Jobs available in Metro Baltimore.

Grand Rapids 
$18.17 to $19.65/hour
22 days ago
Technical Project Coordinator - 2 years of experience required Summary: We are looking for a Technical Project Coordinator to manage projects within our IT Department. This individual will mainly focus on starting, maintaining, and completing projects but will also serve as an additional Help Desk representative when needed. A strong technical background in Help Desk procedures is required. This individual should also have experience with Project Management and the basic processes. Our department has several current and future projects and a strong leader to spearhead these is critical. Responsibilities: Manage IT projects from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with management and stakeholders. Develop full-scale project plans and associated communications documents. Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables. Provide prompt, courteous response to customer requests within 2 hours of the initial contact. Utilize available resources to develop timely solutions to software and system questions/problems, including written materials, user manuals, corresponding with other staff, with the goal of resolution within one business day. Perform testing/debugging on software products as assigned. Identify bugs and shortcomings in software/systems as reported customers. Record all support activity in the IT information system. Provide assistance and/or training to other staff within the company. This can include setting up equipment for training, on-site and/or modem demos, consulting on upgrades, performing customizations, and other related duties as is assigned. Work with other IT support staff to develop and monitor an ongoing departmental roadmap. Provide assistance and/or training to other staff within the company. This can include setting up equipment for training, on-site and/or modem demos, consulting on upgrades, performing customizations, and other related duties and services as is assigned. Requires: Work requires that the field related knowledge that would be acquired through the completion of a Bachelor's degree with a concentration in IT, IS, or a related degree field or experience that would usually be the result of 2-4 years of direct job related experience. Project Management experience is critical. Work requires knowledge of commonly used concepts, practices, and procedures within the IT field. Must be proficient in the use of personal computer, telephone systems, and all other technical related equipment. Must have detailed experience with Microsoft Windows. Must have experience with network environments including network protocols. Must be able to communicate effectively in both written and oral formats. Must possess an excellent sense of organization and judgment and have the ability to work independently to complete assigned tasks. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is required.Sheppard Pratt Health System
Towson 
7 days ago
Baltimore 
up to $14.85/hour
25 days ago
College Park 
up to $13.50/hour
15 days ago